Goods & Services
Class 35:
Business management, business organisation, business risk assessment, business administration, business assistance and business consultancy services, including in relation to occupational rehabilitation, return to work coordination, workplace health and safety, injury prevention and management, vocational services, employment services and recruitment; business management, organisation, administration, assistance and consultancy services relating to the development, administration, integration, implementation, delivery, management, optimisation and operation of a return to work program, occupational rehabilitation program, workplace health and safety program, injury management program, vocational training and coaching program; administration of return-to-work program for businesses; appointment scheduling and reminder services, including for occupational rehabilitation, allied health services and workplace health assessments; appointment scheduling, referral coordination and case management services for allied health services, including functional capacity assessments, vocational assessments and return to work evaluations for rehabilitation and return to work purposes; administrative services relating to organising and coordinating allied health treatment and assessments for occupational rehabilitation and return to work; business administration and coordination services relating to treating health practitioner case conferencing for rehabilitation and return to work purposes; business management, organisation, administration, assistance and consultancy services relating to workplace health and safety strategy, workplace risk management, injury prevention policies and the operation of occupational health and safety management systems in businesses; business management, organisation, administration, assistance and consultancy services relating to occupational rehabilitation, return-to-work coordination and vocational reintegration of employees, including business coordination of rehabilitation services, development of return-to-work plans, and management of workplace accommodations and modified duties; business management, organisation, administration, assistance and consultancy services relating to health and pre-employment screening programs for workplace safety and injury prevention; business management and consultancy services relating to worksite assessment, task analysis and critical demands analysis for injury prevention and return to work purposes; business consultancy relating to solutions for workplace health, injury prevention and rehabilitation; business management, organisation, administration, assistance and consultancy services relating to employment and staffing solutions, including personnel recruitment (including advertising campaigns and candidate interviewing services), talent acquisition, placement of staff, provision of temporary and permanent staff including for allied health and vocational services, outsourcing of personnel, and management of allied health professional staffing contracts; business management, organisation, administration, assistance and consultancy services relating to vocational assessments, career transition, and outplacement services for employees, including career counselling, job matching and placement services, employment referrals, and assistance with job applications and interview preparation provided to businesses for redeploying or supporting employees through workplace change or injury recovery; business administration services relating to post-placement support for employees returning to work following injury or illness; outsourced human resources services, including consulting on human resource policies related to health, safety, return to work, injury prevention and management, and workplace rehabilitation; personnel recruitment; personnel placement; personnel selection services for others, including conducting candidate interviews and screenings; personnel management; personnel resources management; evaluation of personnel requirements for businesses; vocational assessments for recruitment and return to work purposes; psychological and psychometric testing for the selection of personnel and vocational capacity evaluation; conducting aptitude and skills evaluations for personnel placement and vocational rehabilitation; employment and behavioural testing for selection of personnel; collection of personnel information; maintenance of personnel records (for others); employment recruitment, including job, vocational and career matching services; employment consultancy; career counselling (employment advice and information); career outplacement services; career planning services; career information and advisory services (other than educational and training advice); vocational guidance and counselling (employment advice and information); staff recruitment services; staff placement services; selection of staff; employment counselling services; employment hiring, placement and staffing services; recruitment advertising; business recruitment consultancy; interviewing services (for personnel recruitment); professional recruitment services; job preparation and job seeking consultancy services, including assisting individuals with job applications and coaching in interview skills; job placement and agency services, including job brokerage, networking and employment referrals; personnel monitoring for employment (tracking of staff performance and attendance for others); providing personnel information and occupational data to employers and employees; compilation and provision of reports for recruitment, including vocational assessment reports and functional capacity evaluation reports; compilation and collection of functional capacity evaluation reports, vocational assessment reports, return to work assessment reports and rehabilitation progress reports, including for workers' compensation, life insurance, income protection and rehabilitation purposes; compilation of employee information into an online database; data collection (for others); data compilation for others; data retrieval; data management; database management; updating and maintaining data in databases; compilation of job, employee and return to work information into computer databases; maintaining files and records concerning the medical condition, functional capacity and work capacity of individuals for rehabilitation and return to work management purposes; compilation of information relating to injury rehabilitation, functional capacity and return to work into computer databases; business and commercial information services; surveys for business purposes; preparation of business reports; preparation of commercial reports; market analysis and reporting services, including labour market research and analysis for recruitment and vocational rehabilitation purposes; market research; labour market research and analysis; business research services relating to occupational rehabilitation, injury prevention, workplace health and safety and return to work outcomes; business research and development services relating to health and wellbeing solutions, injury prevention and rehabilitation approaches; business data analysis and research services for identifying health and recovery barriers in injured workers; compilation and provision of online directories of allied health professionals and rehabilitation service providers; business management, organisation, administration, assistance and consultancy services relating to the collection, monitoring, tracking, reporting, organising, compilation, storage, retrieval and analysis of data, including in the fields of employee health, wellbeing, safety, productivity, workplace incident management, injury claims and return to work outcomes; maintaining databases and compiling and analysing data on workplace injuries, absences, workers' compensation claims, return to work progress, functional capacity assessments and rehabilitation outcomes, health risk assessments and employee engagement metrics, and providing business reports and insights based on such data; preparation of vocational assessment reports, return-to-work status reports, functional capacity evaluation reports and injury management reports; business data analysis and reporting, including providing data analytics for organisational health, performance, compliance and workers' compensation management; business management, organisation, administration, assistance and consultancy services relating to workers' compensation and insurance claims processes, including business support in managing claims files, compiling and organising related medical, rehabilitation and claim documentation, liaising with insurers and brokers, coordinating return-to-work compliance, and advising on claims reduction strategies and injury prevention; business management, organisation, administration, assistance and consultancy services relating to income protection claims and life insurance claims processes, including business support in managing claims files, compiling and organising related medical, rehabilitation and claim documentation, liaising with insurers and brokers, coordinating return-to-work compliance, and advising on claims management strategies; business management, organisation, administration, assistance and consultancy services relating to the administration of workplace platforms and technology systems for health risk assessments, injury reporting, return to work tracking and employee engagement; business promotion and advertising services, including in the field of occupational rehabilitation, workplace health and safety, injury prevention and management, vocational services and employment services; organisation, management and operation of events and initiatives for promotional or advertising purposes; wholesale and retail services, including goods relating to health, safety, rehabilitation, injury prevention and ergonomics; procurement, sourcing, and coordination services for health and safety equipment, allied health personnel (including physiotherapists, occupational therapists, exercise physiologists, rehabilitation counsellors and psychologists), rehabilitation and therapeutic products, workplace safety resources, ergonomic equipment and organisational support material; call centre services, namely telephone answering and call handling for others in the field of employee health, safety, injury management, return to work and rehabilitation enquiries; operation of customer support helplines for businesses implementing workplace health, safety, injury management, return to work programs; provision of customer service management for others, namely responding to employee or client enquiries in the field of workplace health, rehabilitation services, injury management and workers' compensation; office functions; information, advisory and consultancy services in relation to the aforementioned services; including provision of all the aforementioned services electronically such as via the internet
Class 41:
Education, training and coaching services; providing educational, training and coaching programs relating to medical services, healthcare services, occupational rehabilitation, allied health services, injury prevention and management, health, wellbeing, wellness, performance, occupational healthcare, and workplace health and safety, return to work coordination, vocational rehabilitation and career development, including those provided to individuals, employees, managers and workplaces; education, training and coaching services provided as part of a return to work program, injury prevention and management program, occupational rehabilitation program, health program, wellbeing program, wellness program, workplace health and safety program, vocational training program, and workplace program for individuals, employees, managers and workplaces; education, training and coaching services relating to injury prevention and management, rehabilitation, occupational rehabilitation and recovery, workplace health and safety, manual handling, fitness for work, return to work support and return to work coordinator services; education, training and coaching services relating to fitness for work assessments, fitness for duty assessments, functional capacity assessments, functional assessments, vocational assessments, permanent impairment assessments, psychological assessments, mental health assessments, diagnostic assessments, occupational health risk assessments, health assessments, health risk assessments, drug and alcohol assessments, occupational therapy assessments and physiotherapy assessments, general wellness check-ups, wellbeing checks, welfare checks, incident responses, psychometric assessments, workplace ergonomic assessments, work design, work redesign and absenteeism management; education, training and coaching services relating to conflict resolution, conflict coaching, conflict management, mediation, workplace mediation sessions and facilitating discussions for individuals, employees, managers and workplaces; education, training and coaching services after an injury, illness, workplace incident or personal challenge for individuals, employees, managers and workplaces; education, training and coaching services relating to crisis management and crisis intervention, including for workplace incidents and injury events; education, training and coaching services for retraining and upskilling individuals, employees and managers, including after a workplace incident, injury event or personal challenge; education, training and coaching services relating to exercise physiology, workplace exercise physiology, exercise programs, work conditioning programs, physical and work conditioning programs, injury recovery programs, pain management support, and physical and psychological recovery; gym, fitness training and physical training services, including by exercise physiologists and allied health professionals; providing physical exercise instruction and physical therapy training, including for individuals, employees, managers and workplaces; education, training and coaching services relating to nutrition, exercise, and lifestyle; education, training, teaching and coaching services delivered to or by allied health professionals (including physiotherapists, occupational therapists, exercise physiologists, osteopaths, rehabilitation counsellors and psychologists); specialist education and training for medical, health, healthcare, occupational health, rehabilitation and injury management purposes; education, training and coaching in the field of personal injury, workplace injury and workers' compensation; psychoeducation, including for individuals, groups, employees, managers and workplaces, including in relation to injury recovery, pain management and return to work; workplace education, training, coaching and development, including first aid, injury prevention and management, manual handling and workplace safety; occupational health and safety services (education and training services); ergonomic education and training, including for individuals, groups, employees, managers and workplaces for injury prevention and workplace design; mental health education and training, including for workplace injury, return to work and vocational rehabilitation; wellbeing services being health and fitness training; health coaching (education and training); health counselling and consultancy (health and fitness training); lifestyle counselling and consultancy (health and fitness training); nutrition, psychology and personal training; practical training (demonstration) in injury prevention, safe work practices and rehabilitation techniques; professional, personal and personnel development training and coaching services, including for vocational rehabilitation and career transition following injury; professional coaching; personal coaching; life coaching (training services); wellbeing and health coaching; professional coaching for return to work and vocational reintegration; personal coaching for injury recovery and career development; group coaching for workplace health, safety and injury management; vocational guidance, education, training and retraining, including as part of a return to work program and occupational rehabilitation; career and vocational training for individuals recovering from injury or transitioning to new employment; career counselling (training and education advice) for vocational rehabilitation and return to work purposes; career coaching, including due to workplace injury, disability or personal changes affecting employment capacity; education, training and coaching for job seeking, job placement, recruitment, employment and ongoing return to work management following injury or illness; education, training and coaching services relating to health and pre-employment screening, worksite assessment, task analysis and critical demands analysis; providing training and courses relating to workplace injury prevention, occupational rehabilitation, return to work coordination and workplace health and safety; education and training services relating to understanding and managing injury and pain; education and coaching relating to managing mental health, stress and uncertainty, including in relation to injury recovery and return to work; education and coaching relating to exercise and activity in a safe environment for injury recovery; education and coaching relating to food and nutrition for injury recovery and wellbeing; education and coaching relating to establishing a safe and productive daily routine during injury recovery; education and coaching relating to improving health and wellbeing in a home environment; education and coaching relating to connecting to community networks for persons affected by injury or disability; provision of advice and information on apps and resources for injury recovery, health and wellbeing; education and training relating to managing treatment at home; career independence programs being education, training and coaching for individuals returning to the workforce following life changes, including separation, divorce, redundancy, illness or injury; education, training and coaching for identifying suitable career options and developing employment potential; education, training and coaching relating to accessing the hidden job market and networking for employment; research and development services relating to educational programs for occupational rehabilitation, injury prevention and workplace health and safety; provision of education, training, teaching, coaching (education and training) and instruction via an online forum; arranging, organising and conducting of educational, training and coaching events, including seminars, conferences, presentations, speaking engagements, symposiums, exhibitions, conventions, meetings, lectures, classes, tutorials, workshops, webinars and forums, relating to occupational rehabilitation, workplace health and safety, injury prevention and management, return to work coordination and vocational services, including those provided in-person, on-site, virtually, remotely and online; publication and provision of news and information relating to occupational rehabilitation, workplace health and safety, injury management and vocational services; publication of multimedia material online relating to occupational health, injury prevention, return to work and vocational rehabilitation; production and distribution (other than transportation) of video recordings and sound recordings relating to workplace health, safety, injury management and rehabilitation; publication of books, electronic books, articles, newsletters and journals online relating to occupational rehabilitation, workplace health and safety, injury prevention and vocational services; providing online electronic publications (not downloadable) relating to occupational health, injury management, return to work and vocational rehabilitation; electronic publication of information on a wide range of topics, relating to workplace health and safety, occupational rehabilitation, injury prevention and management, and vocational services, including online and over a global computer network; dissemination and publication of educational, training and instructional materials, including for occupational rehabilitation, workplace health and safety, injury prevention and management, return to work coordination and vocational development; development of educational, training, coaching and certification programs relating to occupational rehabilitation, workplace health and safety, injury prevention and management, return to work coordination, vocational assessment and allied health services; providing temporary use of educational, training and instructional materials, not downloadable, relating to occupational health, injury management and vocational rehabilitation; providing temporary use of online videos, podcasts, webcasts and webinars, not downloadable, relating to workplace health and safety, occupational rehabilitation, injury prevention and vocational services; information, advisory and consultancy services in relation to the aforementioned services; including provision of all the aforementioned services electronically such as via the internet
Class 44:
Medical, healthcare, allied health services, telehealth services, telemedicine services, remote healthcare services, including consultations, examinations, assessments, evaluations, screenings, testing, analysis, counselling, assistance, advice and information, including those provided in-person, on-site, in-home and via telehealth platforms; medical, healthcare, therapeutic and wellness services provided by medical and allied health professionals, including physiotherapists, occupational therapists, exercise physiologists, osteopaths, rehabilitation counsellors and psychologists; medical, healthcare and allied health services relating to health, wellbeing, wellness, performance, occupational healthcare, workplace health and safety, injury prevention and management, occupational rehabilitation, and return to work support, including those provided to individuals, employees, managers and workplaces; medical, healthcare and allied health services relating to injury prevention and management, rehabilitation, occupational rehabilitation and recovery, workplace health and safety, return to work support and return to work coordinator services; medical, healthcare and allied health services provided as part of a return to work program, occupational rehabilitation program, injury prevention and management program, health program, wellbeing program, wellness program, workplace health and safety program, and vocational rehabilitation program, and workplace program; medical, healthcare and allied health services relating to fitness for work assessments, fitness for duty assessments, functional capacity assessments, functional assessments, vocational assessments, permanent impairment assessments, psychological assessments, mental health assessments, diagnostic assessments, occupational health risk assessments, health assessments, health risk assessments, drug and alcohol assessments, occupational therapy assessments and physiotherapy assessments, general wellness check-ups, wellbeing checks, welfare checks, incident responses, psychometric assessments, workplace ergonomic assessments, work design, work redesign and absenteeism management; functional capacity evaluations to assess an individual's functional capacity to perform work duties and daily activities for rehabilitation, return to work and vocational planning purposes; fitness for duty assessments to assess an individual's capability to perform job duties for return to work purposes; permanent impairment assessments to assess the extent of permanent impairment for rehabilitation planning and return to work coordination purposes; return to work evaluations for occupational rehabilitation; vocational assessments to assess an individual's functional capabilities and employment prospects based on their skills, education, work history and injury-related limitations for vocational rehabilitation and return to work planning; rehabilitation assessments for injury recovery and return to work; medical examinations and assessments in-person, in-home, on-site, at worksite and via telehealth platforms for rehabilitation, injury management and return to work purposes; examining, analysing and reporting on injuries for rehabilitation, injury management and return to work purposes; medical records reviews for rehabilitation planning and return to work coordination; medical, healthcare and allied health services after an injury, illness, workplace incident or personal challenge for individuals, employees, managers and workplaces; medical, healthcare and allied health services relating to exercise physiology, workplace exercise physiology, exercise programs, gym programs, work conditioning programs, physical and work conditioning, injury rehabilitation, chronic disease management, pain management support, and physical and psychological recovery from workplace injury; nutritional, dietetic and lifestyle guidance, counselling, advice and consultancy services for individuals, employees, managers and workplaces, including for injury recovery and occupational rehabilitation; therapy services, including those provided by allied health professionals, including for injury rehabilitation and return to work purposes; clinical, therapeutic and psychosocial services, including for occupational rehabilitation and injury management; medical, healthcare and allied health services tailored to the needs of individuals, employees, managers, workplaces, insurers, brokers and government agencies, including provided in connection with workers' compensation, life insurance and income protection; allied healthcare services, including physiotherapy, exercise physiology, psychology, occupational therapy, physical therapy, remedial therapy, ergonomic therapy, and rehabilitation counselling; dietitian and nutrition services; osteopathy services; osteopathic treatment; healthcare services provided by osteopaths; occupational healthcare services; occupational therapy and rehabilitation services; occupational health and safety services (therapeutic and rehabilitation services); occupational psychology services; physiotherapy services; rehabilitation services; injury rehabilitation services; vocational rehabilitation; workplace rehabilitation services; psychological care services, including for injury recovery and return to work; psychology, psychotherapy and counselling services; organisational psychology services, including for conflict resolution, mediation and dispute management; psychiatric services; psychological and psychiatric counselling, therapy, mental health support and welfare checks, including after a workplace incident or injury; providing medical, health, psychological, lifestyle, mental health, social health, employee health and workplace health counselling services accessible through phone, telehealth, online, virtual, remote and digital technologies, in-person and on-site sessions; psychological counselling, therapy, mental health support, wellness checks, wellbeing checks and welfare checks, including after a crisis, critical incident or workplace incident; trauma counselling; mental health counselling; mental healthcare services; medical, health and psychological support for trauma; medical counselling; health counselling; lifestyle counselling; health risk assessments and wellness consultancy; health assessment surveys; medical screening; health screening; trauma screening; drug and alcohol screening; lifestyle screening; psychological screening; pre-employment screening (allied health services) for fitness for work and occupational health purposes; nursing care, nursing services and nursing home services; organisation of medical treatment, including booking appointments for medical, health and allied health services, occupational rehabilitation and injury management; complementary medical services; wellbeing services being health and nutritional advice; medical healthcare consultancy in relation to aids and equipment, home and vehicle modifications, identification of need for domestic services, and home maintenance and assistance with personal care, and support to return to work following injury or illness; health and pre-employment screening services being allied health assessments for workplace safety and injury prevention; treating health practitioner case conferencing being coordination and consultation with treating medical and allied health practitioners for rehabilitation and return to work purposes; rehabilitation and recovery programs for physical and psychological conditions; allied health services relating to understanding and managing injury and pain; allied health services relating to managing mental health, stress and uncertainty; allied health services relating to exercise and activity in a safe environment for injury recovery; allied health services relating to food and nutrition for injury recovery and wellbeing; allied health services relating to establishing a safe and productive daily routine during injury recovery; allied health services relating to improving health and wellbeing in a home environment; allied health services relating to managing treatment at home; recovery support services being allied health services to support recovery, rehabilitation and wellbeing of injured or ill individuals; early intervention services for injury recovery and rehabilitation; holistic healthcare and rehabilitation services for physical and psychological conditions; person-centred rehabilitation programs for recovery following physical and psychological conditions; preparation and provision of medical reports by medical and allied health professionals, including functional capacity evaluation reports, vocational assessment reports, return to work reports, injury management reports, occupational therapy reports, physiotherapy reports, psychological assessment reports and rehabilitation progress reports; preparation and provision of reports relating to medical and healthcare occupational health, injury management, rehabilitation and return to work matters; information, advisory and consultancy services in relation to the aforementioned services; including provision of all the aforementioned services electronically such as via the internet
Class 45:
Occupational health and safety services; occupational safety risk assessment; occupational safety information; occupational safety consultancy; occupational safety regulatory compliance consultancy; providing workplace health and safety services aimed at health, wellbeing, wellness, performance, occupational healthcare, workplace health and safety, and injury prevention and management, including those provided to individuals, employees, managers and workplaces; workplace health and safety services provided as part of an injury prevention and management program, health program, wellbeing program, wellness program, workplace health and safety program, and occupational rehabilitation program; workplace health and safety services aimed at health, wellbeing, wellness, performance, injury prevention and management, and rehabilitation and recovery; workplace health and safety services; inspection of workplaces for workplace health and safety purposes; consultancy relating to worksite assessment for occupational health and safety purposes; consultancy relating to workplace injury prevention policies and programs; consultancy relating to task analysis and critical demands analysis for workplace safety and injury prevention; accident investigations; incident investigations; investigating and managing crises, critical incidents, workplace incidents and injury events; conducting workplace health and safety evaluations, including audits, risk assessments and gap analyses for injury prevention and management, and enhancing health and wellbeing; assessment, analysis, advice and consultation in relation to workplace health and safety, and injury prevention and management; workplace health and safety management services, including management of policies, procedures, plans and safety programs for injury prevention and management; workplace health and safety services relating to creating response plans and developing strategies to manage critical and workplace incidents, and injuries; workplace safety planning and compliance; workplace safety audits and gap analysis for compliance purposes; workplace health and safety risk assessment; regulatory compliance auditing for workplace health and safety; regulatory compliance consultancy in the field of hazard identification and risk assessments for injury prevention and management; workplace health and safety services, namely, developing, integrating, implementing and delivering a workplace health and safety management system and safety program; providing return to work programs and coordinator services as part of workplace health and safety management; conducting ergonomic workplace assessments for occupational safety, workplace health and safety purposes, and injury prevention and management; ergonomic evaluations, including for remote and hybrid work to prevent workplace injury; psychosocial risk assessment for workplace health and safety; ergonomic workplace consultancy, including to prevent and manage injuries; management of workplace safety protocols for injury prevention and management; consultancy and advice on reporting and monitoring workplace health and safety issues, and injury incidents; legal consultations and services provided as part of a workplace health and safety program; mediation services, including by allied health professionals and/or as part of a return to work program; workplace mediation, return to work conflict mediation and workplace conflict resolution, including for health, wellbeing, safety, performance and wellness; alternative dispute resolution services relating to return to work and injury management; conflict resolution services, including mediation, workplace mediation sessions, facilitating discussions, strategies for conflict resolution and conflict management relating to return to work and injury management; consultancy relating to legislation, regulations and protocols for workplace safety and injury management; providing non-medical in-home care services for individuals, employees, managers, workplaces, and persons affected by injury or disability; personal care assistance for activities of daily living to support individuals, employees, managers and workplaces, and persons affected by injury or disability; providing non-medical caregiving services to support individuals, employees, managers and workplaces, and persons affected by injury or disability; providing personal support services to individuals, employees, managers and workplaces, and persons affected by injury or disability; providing personal support services, namely, providing guidance and support to assist individuals in understanding and managing injury and pain management, including at home; providing personal support services, namely, providing guidance and support to individuals, employees, managers and workplaces, and persons affected by injury or disability to improve health, and wellbeing, wellness and performance, including at home; providing personal support services, namely, providing guidance and support to individuals, employees, managers and workplaces, and persons affected by injury or disability to work safely from home; providing personal and daily support to individuals, employees, managers and workplaces, and persons affected by injury or disability, including assistance with aids, modifications, and strategies to enhance daily living and facilitate return to work; arranging personal and social services being personalised worker matching for individuals, employees, managers and workplaces, and persons affected by injury or disability; personal support services being development and management of support plans for individuals, employees, managers and workplaces, and persons affected by injury or disability, including to establish a safe and productive daily routine and facilitate return to work; providing companionship and personal support services for individuals, employees, managers and workplaces, and persons affected by injury or disability; personal support services relating to managing mental health, stress and uncertainty; personal support services relating to improving health and wellbeing in a home environment; personal support services relating to managing at home whilst injured or isolated; personal support services relating to exercise and activity in a safe environment; provision of advice and information on apps and resources for personal support, injury recovery and wellbeing; recovery support services being personal support services to support recovery, rehabilitation and wellbeing of injured or ill individuals; personal support services relating to connecting to community networks for persons affected by injury or disability; providing and coordinating peer support programs for individuals, employees, managers and workplaces, and persons affected by injury or disability; organising and conducting peer support groups and community support groups for individuals, employees, managers and workplaces, and persons affected by injury or disability; psychosocial support, risk assessment and risk management services for individuals, employees, managers and workplaces, and persons affected by injury or disability; non-medical disability support and coordination services for individuals, employees, managers and workplaces, and persons affected by injury or disability; consultancy related to personal safety and wellbeing for individuals, employees, managers and workplaces, and persons affected by injury or disability; crisis management and crisis intervention services, including for workplace incidents and injuries; emergency response coordination and reporting services, including for critical incidents and injuries within workplaces; absenteeism management being non-medical occupational assistance; information, advisory and consultancy services in relation to the aforementioned services; including provision of all the aforementioned services electronically such as via the internet
